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General Terms & Conditions

ICE Holidays Co., Ltd offers a diverse array of tours by boat, car plane to places such as Phnom Penh, Siem Reap, Sihanoukville, Mondulkiri, Ratanakim, Kempengoham, Uallanbang and other many provinces throughout Cambodia. There are many experienced staff equipped with modern reservation system. All Cambodia Services offers tour packages, transportation, tour guides, accommodations and domestic and international air tickets

 
Our Mission Our goal is to assist with all your needs about traveling, allowing you to focus on your company and clients. Our commitment is to provide you with exceptional, innovative and personalized services in leisure, MICE, and corporate travel. Each program is tailor-made and unique to you, developed based on your company's needs.

BOOKING OFFICE

Office in Siem Reap

No. C55,Street Komay,Khom Kok Chork Srok Siem Seap , Shet Siem Reap Kingdom Of Cambodia
Kingdom of Cambodia.
Tel: (855) 63 627288, Fax: (855) 63 622888
E-mail: inbound@iceholidaystours.com

TOUR PRICES

Tour Prices include accommodations based on double occupancy; internal air and ground transportation, meals, sightseeing and transfers as described; hotel taxes, entrance fees for included sightseeing; the services of ICE Holidays Co., Ltd Director; Baggage handling and all necessary gratuities for porters, housekeepers, dining room servers for included meals and local guides on included sightseeing.

NOT INCLUDED IN TOUR PRICES

Airfare from your hometown to your gateway city; costs of passports and visa; personal expenses such as beverages, laundry, room service and meals not specified; excess baggage fees; communication charges; airport, port and departure taxes; gratuities to your ICE Holidays Co., Ltd Director and bus driver(s), which are at your discretion; and optional sightseeing or excursions.

RESERVATION & PAYMENT

A deposit of 10% per person is required for reservation. Your deposit is fully refundable up to 65 days before departure. Payment may be made by transfer. Total balance of your invoice is due 65 days prior to departure. Full payment required for reservation made within 65 days of departure.

PRE-DEPARTURE

After reserving your tour, you will receive a pre-departure mailing that includes a detailed itinerary, health and visa requirements.

CANCELLATIONS & REFUNDS

You will receive a full refund for any cancellations made up to 65 days before departure. If you must cancel your trip, the effective date of cancellation will be upon our receipt of your written notification. Refunds for cancellations are subject to the following per person charges:

Please note that we will not refund the cost of any unused portion of your tour package. If for any reason ICE Holidays Co., Ltd, you will receive a complete refund of all payments you have made to us.

Prior to departure
Charge
 
 
65 days and more
Full refund
 
 
64-45 days     
10%
 
 
44-30 days     
15%
 
 
29-0 days
20%
   

RESERVATION CHANGES

We will not charge you for any changes made to your reservation outside of 65 days before departure. Within 65 days, should there be any change to your departure city, departure date, or optional pre- or post-tour extension that result in fees or penalties imposed by third parties, those charges will be passed along to you. Changes are subject to availability and cannot be guaranteed. If you change the date of you tour and subsequently cancel, cancellation penalties will be based upon your original tour departure date.

HEALTH & IMMIGRATION

You should familiarize yourself with any health and visa requirements. Though information will be mailed in the pre-departure package, you are responsible for all exits, entries, health and other documents required by law, regulations, orders, demands or requirements.

TRAVEL DOCUMENTS

A valid passport of at least 6 months and a visa are required. Please have ready passport-sized photos for any applicable visa application.

RESPONSIBILITY

The Liability of ICE Holidays Co., Ltd strictly limited. In no event will ICE Holidays Co., Ltd be liable for amounts in excess of the amount payable to it in accordance to the terms hereunder, nor will it be liable for any consequential indirect or incidental damages arising from this agreement.

ICE Holidays Co., Ltd purchases transportation, hotel accommodations, restaurant and other services from independent suppliers not under our control. We serve only as agents for these suppliers in securing tour arrangements, and therefore will not accept the responsibility or liability for wrongful, negligent, or representatives, ICE Holidays Co., Ltd is not liable for injury, damage, loss, accident or delay that may be caused by events not within our control, including without limitation, acts of terrorism, war, strikes, the defect of any vehicle, or negligence or default of any third party. All coupons, receipts and conditions specified by the independent suppliers.

ICE Holidays Co., Ltd reserves the right to correct errors in brochure pricing. We reserve the right to cancel an advertised tour, decline to accept a reservation or remove a person from a tour if it is determined by Tour Director to be in the best interest of the health, safety, and well-being of the other travelers. We will make every effort to operate our tours as planned, but we reserve the right to make itinerary changes as necessary. If unforeseen circumstances require us to change hotel, we will select alternative accommodation of the same or better quality.

The foregoing terms and conditions and all aspects of the relationship between ICE Holidays Co., Ltd and you shall be governed by the laws of the Kingdom of Cambodia. Any litigation involving your tour shall be brought only to the courts of the Kingdom of Cambodia.